Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact our customer service team at info@wrenandwillowboutique.com. Please include your order number, which you can find in your order confirmation email or on your invoice.
If your return is approved, we will send you the return address along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
Customers are responsible for all shipping costs, and any applicable customs costs, for returns due to a change of mind or an exchange.
Eligibility for Returns
To be eligible for a return, items must be unworn, unwashed, and in their original condition, with all tags and liners still attached. Any signs of use, wear, or damage may result in the return being declined.
Return Shipping
All approved returns must be sent to the address provided in your return instructions.
Customers are responsible for:
- Return shipping costs
- Choosing a shipping carrier that provides a tracking number and, where applicable, supports customs clearance
- Any applicable customs duties, taxes, and handling fees
- Providing accurate customs documentation, where required
Wren And Willow Boutique is not liable for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.
Order Cancellations
Orders can be canceled within 15 minutes of purchase. Once processing has begun, cancellation requests cannot be guaranteed and may be declined depending on the status of the order. After delivery, you may request a return in accordance with this policy.
Damages and Issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is approved, place a separate new order.
Refunds
Once we receive your return, we will inspect it within 2 to 4 business days and issue a full refund within that same timeframe. After the refund is processed, it should appear in your account within 3 to 5 business days, depending on your bank, credit card company, or payment provider.
Please note that your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@wrenandwillowboutique.com.